Micah Bennett

Micah Bennett is the Support Lead at Zapier. He loves his wife Trinity, dessert, and the Chicago Cubs. He has never been to Boston in the fall.

Micah Bennett

Micah's articles

Most recent articles

Automate your work with Zapier

More from Micah
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Business tips

Focus on Process Underlying Theme of UserConf 2014

Fifteen speakers took the stage last Friday at UserConf, the "conference about keeping your customers (happy)". Put on by UserVoice and CoSupport, this fourth UserConf edition in Chicago was just a good as past iterations in New York and San Francisco.

By Micah Bennett

4 min read

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How we work at Zapier

Support Recap: The Data that Drives Customer Support for Over 600,000 Product Use Cases

Support Bliss: Inbox zero in Help Scout Like most operations at Zapier, our process to measure support has gone through several iterations.

By Micah Bennett

4 min read

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Business tips

5 Takeaways from UserConf SF

This past week brought me out to the San Francisco Zoo for UserConf SF, and as with my trip for UserConf NY, it was a fantastic day of engaging speakers and great conversations with attendees.

By Micah Bennett

3 min read

A yellow rectangle with dotted lines running through it.

Business tips

Part 2 - Minimizing Customer Confusion - 5 SaaS Support Teams Weigh In

Today on the blog we're continuing with our three part customer support series, where we surveyed different SaaS companies for their takes on how to handle sticky support situations.

By Micah Bennett

4 min read


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