Micah Bennett is the Support Lead at Zapier. He loves his wife Trinity, dessert, and the Chicago Cubs. He has never been to Boston in the fall.
Micah Bennett
Micah's articles
Most recent articles
Automate your work with Zapier
Business tips
Fifteen speakers took the stage last Friday at UserConf, the "conference about keeping your customers (happy)". Put on by UserVoice and CoSupport, this fourth UserConf edition in Chicago was just a good as past iterations in New York and San Francisco.
By Micah Bennett
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4 min read
How we work at Zapier
Support Bliss: Inbox zero in Help Scout Like most operations at Zapier, our process to measure support has gone through several iterations.
By Micah Bennett
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4 min read
Business tips
This past week brought me out to the San Francisco Zoo for UserConf SF, and as with my trip for UserConf NY, it was a fantastic day of engaging speakers and great conversations with attendees.
By Micah Bennett
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3 min read
Business tips
Today on the blog we're continuing with our three part customer support series, where we surveyed different SaaS companies for their takes on how to handle sticky support situations.
By Micah Bennett
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4 min read
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