Steph Knapp

What are soft skills? 45 examples to advance your career

Looking to improve your soft skills game? Check out these examples, definitions, and tips for adding soft skills to your resume.

8 business anniversary marketing ideas and examples worth celebrating

I get too many birthday emails from brands. Even with month-long offers, there's no way I can take advantage of every discount code, exclusive gift with purchase, or blow-out-the-candle GIF. 

The 6-step client onboarding checklist (with template)

Have you ever had new client déjà vu? You get a "yes" from a prospect, do a happy dance at your desk, start brainstorming ideas for making this the best project ever, and only hours (uh, days?) later remember there's some admin you need to tackle first.

How Hudl uses automation to create a seamless user experience

When a company grows exponentially at a quick clip, some workflows don't scale fast enough to keep up. Here's how Hudl leveraged Zapier to tackle a clunky support process.