Airtable + Zendesk

Update Zendesk tickets with new or updated records from Airtable

Keep your customer service up to speed with this workflow. Whenever there is a new or updated record in Airtable, it will prompt an update in a corresponding ticket in Zendesk. It ensures that your customer service team always has the most accurate, up-to-date information at their fingertips. This is a simple, efficient way to streamline your business processes and improve your customer service response time.

Keep your customer service up to speed with this workflow. Whenever there is a new or updated record in Airtable, it will prompt an update in a corresponding ticket in Zendesk. It ensures that your customer service team always has the most accurate, up-to-date information at their fingertips. This is a simple, efficient way to streamline your business processes and improve your customer service response time.

  1. When this happens...
    AirtableAirtable
    New or Updated Record

    Triggers when a record is created or updated.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • BaseRequired

    • TableRequired

    • Limit to View

    • Include file contents?

    Trigger
    Scheduled
    Try It
    • BaseRequired

    • TableRequired

    Action
    Write
    • BaseRequired

    • TableRequired

    • Lookup FieldRequired

    • Secondary Lookup Field

    Action
    Write
    • BaseRequired

    • TableRequired

    • RecordRequired

    Action
    Write
    • BaseRequired

    • TableRequired

    • Help Text

    • Which timestamp field should this Zap use to check for updates?Required

    • Limit to View

    • Include file contents?

    Trigger
    Scheduled
    Try It
    • Cache Copy

    • BaseRequired

    • TableRequired

    Action
    Write
    • BaseRequired

    • TableRequired

    • RecordRequired

    Action
    Write
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
airtable logo
airtable logo

About Airtable

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.
Learn more

Related categories

  • Databases

Similar apps

Quickbase integrationsQuickbase integrations

Quickbase

Databases
Zoho Creator integrationsZoho Creator integrations

Zoho Creator

App Builder, Zoho
Smartsheet integrationsSmartsheet integrations

Smartsheet

Spreadsheets
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

Similar apps

Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support
HappyFox integrationsHappyFox integrations

HappyFox

Customer Support