Airtable + Zendesk
Add new Zendesk tickets to Airtable
Need to organize your Zendesk tickets in a powerful database? With this automation, you can automatically add any new Zendesk tickets to an Airtable base so you can manage tickets and integrate Zendesk into other parts of your workflow.
Need to organize your Zendesk tickets in a powerful database? With this automation, you can automatically add any new Zendesk tickets to an Airtable base so you can manage tickets and integrate Zendesk into other parts of your workflow.
- When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this!
Create or Update RecordUpdates an existing record if one exists, otherwise creates a new record.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Info
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundBaseRequired
TableRequired
Limit to View
Include file contents?
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planBaseRequired
TableRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
TableRequired
Lookup FieldRequired
Secondary Lookup Field
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
TableRequired
RecordRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
TableRequired
Search by Field
Search Value
Search for Exact Match?
Search Formula
Limit to View
Include file contents?
Max Records
ActionThis is an event a Zap performs.SearchFind existing data in your appBaseRequired
TableRequired
Search by Field
Search Value
Search for Exact Match?
Search Formula
Limit to View
Include file contents?
Max Records
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Ticket (Required for non-admins)
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundBaseRequired
TableRequired
Help Text
Which timestamp field should this Zap use to check for updates?Required
Limit to View
Include file contents?
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCache Copy
BaseRequired
TableRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
TableRequired
RecordRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.BaseRequired
TableRequired
Search by Field
Search Value
Search for Exact Match?
Search Formula
Limit to View
ActionThis is an event a Zap performs.SearchFind existing data in your appBaseRequired
TableRequired
Search by Field
Search Value
Search for Exact Match?
Search Formula
Limit to View
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Airtable
Related categories
About Zendesk
Related categories
Related Zap Templates
- Create Zendesk tickets from new Airtable forms
- Create Zendesk tickets from new Airtable records
- Create Zendesk tickets from new Airtable forms
- Update Zendesk tickets when new Airtable records are created
- Create Zendesk tickets from new or updated Airtable records
- Update Zendesk tickets with new or updated Airtable records
- Update Zendesk tickets when new Airtable records appear in a view
- Add comments to Zendesk tickets for new Airtable records in view
- Create Airtable records when new Zendesk organizations are added
- Create Zendesk tickets for new Airtable records
- Create Zendesk organizations from new Airtable records
- Add comments to Zendesk tickets for new or updated Airtable records
- Create users in Zendesk from new records in Airtable
- Manage new Zendesk tickets by creating or updating records in Airtable
- Update Airtable records every time new actions on tickets occur in Zendesk
- Create Zendesk tickets from new Airtable records
- Update Zendesk tickets with new or updated records from Airtable
- Create records in Airtable for every new ticket in view in Zendesk
- Create Zendesk tickets from new Airtable records
- Update Zendesk tickets when new or updated records happen in Airtable
- Add comments to Zendesk tickets for new Airtable records
- Update Zendesk tickets when new Airtable records are created
- Create tickets in Zendesk for new or updated records in Airtable
- Create records in Airtable whenever new users are added in Zendesk
- Create records in Airtable with line item support each time new tickets appear in Zendesk
- Create new Zendesk organizations from new Airtable records
- Create records in Airtable from new tickets in Zendesk
- Create records in Airtable for every updated ticket in Zendesk
Related Zap Templates
- Create Zendesk tickets from new Airtable forms
- Update Zendesk tickets when new Airtable records are created
- Update Zendesk tickets when new Airtable records appear in a view
- Create Zendesk tickets for new Airtable records
- Create users in Zendesk from new records in Airtable
- Create Zendesk tickets from new Airtable records
- Create Zendesk tickets from new Airtable records
- Update Zendesk tickets when new Airtable records are created
- Create records in Airtable with line item support each time new tickets appear in Zendesk
- Create records in Airtable for every updated ticket in Zendesk
- Create Zendesk tickets from new Airtable forms
- Update Zendesk tickets with new or updated Airtable records
- Create Airtable records when new Zendesk organizations are added
- Add comments to Zendesk tickets for new or updated Airtable records
- Update Airtable records every time new actions on tickets occur in Zendesk