InvGate Service Desk + Slack

Send Slack channel messages for new InvGate Service Desk requests

Stay up-to-date with service desk requests and keep your team informed with this InvGate Service Desk and Slack integration. Whenever a new request is created in InvGate Service Desk, this workflow will send a channel message in your chosen Slack channel. Improve your response time, boost team collaboration, and ensure efficient handling of service desk requests with this seamless automation.

Stay up-to-date with service desk requests and keep your team informed with this InvGate Service Desk and Slack integration. Whenever a new request is created in InvGate Service Desk, this workflow will send a channel message in your chosen Slack channel. Improve your response time, boost team collaboration, and ensure efficient handling of service desk requests with this seamless automation.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Request

    Triggers when a new request is created.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
    • Request identifierRequired

    Action
    Search
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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