InvGate Service Desk + Slack

Post replies in InvGate Service Desk for new messages posted to Slack channels

Stay on top of your communications and customer service with this powerful workflow. Whenever a new message is posted to a Slack channel, the same remark will be posted as a reply in your InvGate Service Desk. This helps ensure all users are kept up-to-date and that nothing gets overlooked across your customer support channels. Optimize your response times and enhance your team's productivity with this seamless communication workflow.

Stay on top of your communications and customer service with this powerful workflow. Whenever a new message is posted to a Slack channel, the same remark will be posted as a reply in your InvGate Service Desk. This helps ensure all users are kept up-to-date and that nothing gets overlooked across your customer support channels. Optimize your response times and enhance your team's productivity with this seamless communication workflow.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    InvGate Service DeskInvGate Service Desk
    Post a Reply

    Posts a comment in the chosen request

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • Reaction

    • User

    Trigger
    Instant
    Try It
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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