InvGate Service Desk + Slack

Create new InvGate Service Desk requests from new Slack mentions

When a new mention pops up in your Slack app, it springs into action by creating a request in your InvGate Service Desk. This workflow ensures your team stays on top of mentions and streamlines service requests, meaning you can respond to issues quicker and more efficiently. Enjoy the ease of smooth service management without needing to toggle between platforms.

When a new mention pops up in your Slack app, it springs into action by creating a request in your InvGate Service Desk. This workflow ensures your team stays on top of mentions and streamlines service requests, meaning you can respond to issues quicker and more efficiently. Enjoy the ease of smooth service management without needing to toggle between platforms.

  1. When this happens...
    SlackSlack
    New Mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    TriggerInstant
  2. automatically do this!
    InvGate Service DeskInvGate Service Desk
    Create Request

    Creates a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers whenever a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Pushed Message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    Trigger
    Instant
    Try It
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

Related categories

  • Team Chat

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