InvGate Service Desk + Slack

Create new InvGate Service Desk requests from new Slack channel messages

Never miss important Slack channel messages again. With this streamlined automation, each new message posted on your specified Slack channel instantly creates a new request in the InvGate Service Desk app. This allows you to efficiently manage communication and troubleshoot issues, helping your team stay consistently updated and responsive.

Never miss important Slack channel messages again. With this streamlined automation, each new message posted on your specified Slack channel instantly creates a new request in the InvGate Service Desk app. This allows you to efficiently manage communication and troubleshoot issues, helping your team stay consistently updated and responsive.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    InvGate Service DeskInvGate Service Desk
    Create Request

    Creates a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
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    • Channel

    • User Name

    • Shared

    Trigger
    Instant
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    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
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    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • Reaction

    • User

    Trigger
    Instant
    Try It
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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