Slack + Zendesk

Add comments to Zendesk tickets from new Slack reactions

Effortlessly keep track of feedback on your Zendesk tickets with this handy workflow. When a new reaction is added to a message in Slack, a comment will be posted on the corresponding Zendesk ticket, ensuring that every reaction is documented and your team stays updated. This seamless integration between Slack and Zendesk aids in maintaining an organized and efficient support process, saving you time and hassle.

Effortlessly keep track of feedback on your Zendesk tickets with this handy workflow. When a new reaction is added to a message in Slack, a comment will be posted on the corresponding Zendesk ticket, ensuring that every reaction is documented and your team stays updated. This seamless integration between Slack and Zendesk aids in maintaining an organized and efficient support process, saving you time and hassle.

  1. When this happens...
    SlackSlack
    New Reaction Added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
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    • Search QueryRequired

    • Optimized data

    Trigger
    Scheduled
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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