Slack + Zendesk

Create new Zendesk tickets from newly added Slack reactions

This workflow springs into action the moment a fresh reaction pops up in Slack, instantly creating a corresponding ticket in Zendesk. It simplifies tracking reactions in your team's communication and seamlessly links it to your customer support desk, offering a swift response to client issues. Resultantly, it boosts service efficiency and amplifies customer satisfaction.

This workflow springs into action the moment a fresh reaction pops up in Slack, instantly creating a corresponding ticket in Zendesk. It simplifies tracking reactions in your team's communication and seamlessly links it to your customer support desk, offering a swift response to client issues. Resultantly, it boosts service efficiency and amplifies customer satisfaction.

  1. When this happens...
    SlackSlack
    New Reaction Added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
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    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
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    • Search QueryRequired

    • Optimized data

    Trigger
    Scheduled
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  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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  • Customer Support

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