Slack + Zendesk

Send channel messages in Slack for updated tickets in Zendesk

Stay on top of your workflow efficiency with this automation linking Zendesk and Slack. When an updated ticket appears in your Zendesk system, a message is immediately sent to your specified Slack channel, keeping your team informed and prompt in their response. Eliminate manual checks and improve team communication by keeping everyone up-to-date on ticket updates.

Stay on top of your workflow efficiency with this automation linking Zendesk and Slack. When an updated ticket appears in your Zendesk system, a message is immediately sent to your specified Slack channel, keeping your team informed and prompt in their response. Eliminate manual checks and improve team communication by keeping everyone up-to-date on ticket updates.

  1. When this happens...
    ZendeskZendesk
    Updated Ticket

    Triggers when an existing ticket is updated.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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