Slack + Zendesk

Organize new Zendesk tickets by setting statuses in Slack

Easily stay informed about new tickets in your Zendesk account with this seamless workflow. Whenever a new ticket is created in Zendesk, the status will be updated in Slack, ensuring your team stays in the loop and can promptly address any customer concerns. Improve collaboration and response times with this efficient automation.

Easily stay informed about new tickets in your Zendesk account with this seamless workflow. Whenever a new ticket is created in Zendesk, the status will be updated in Slack, ensuring your team stays in the loop and can promptly address any customer concerns. Improve collaboration and response times with this efficient automation.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Set Status

    Sets your Slack status to the given text and emoji.

    ActionWrite
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Supported triggers and actions

  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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