Slack + Zendesk

Create Zendesk tickets from new Slack mentions

Initiate a swift customer support response on Zendesk whenever there's a new mention in your Slack. This automation sets up a process where every new mention in Slack results in a ticket creation on Zendesk, helping your team manage and respond to issues promptly. Streamline your workflow and enhance your customer support efficiency with this hassle-free system.

Initiate a swift customer support response on Zendesk whenever there's a new mention in your Slack. This automation sets up a process where every new mention in Slack results in a ticket creation on Zendesk, helping your team manage and respond to issues promptly. Streamline your workflow and enhance your customer support efficiency with this hassle-free system.

  1. When this happens...
    SlackSlack
    New Mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Scheduled
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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