ConditionalVisibility

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Total Conversations in Help Scout

Total Replies in Help Scout

Total Volume by Working Hours in Help Scout

Average Response Time in Help Scout

Time to First Response in Help Scout

Response Time Bands example

Net Promoter Score

In-Signature Happiness Ratings example

Tag Data in Help Scout

Business tips

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

The 9 Help Desk Metrics that Should Guide Your Customer Support

The 9 Help Desk Metrics that Should Guide Your Customer Support

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