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7 min read

The 9 Help Desk Metrics that Should Guide Your Customer Support

By Micah Bennett · December 3, 2015

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Micah Bennett

Micah Bennett is the Support Lead at Zapier. He loves his wife Trinity, dessert, and the Chicago Cubs. He has never been to Boston in the fall.

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'