Articles tagged "Customer support"

How to Use Google Calendar and Twilio to Setup a Support Shift Rotation

At Zapier we practice support driven development which is the long way of saying that everyone does support.

Support Chronicles - The Keyboard

Hey friends, today we’re going to kick off a series we like to call Support Chronicles, where we pass along tips, tricks, tools, tactics, and other alliterative terms that help us in providing the best service we can to our users.

Part 3 - User Error and Data Loss - Insights from Saas Support Teams

Previously: How to Handle Feature Requests - Tips and Scripts from 5 Top SaaS Vendors Part 2 - Minimizing Customer Confusion - 5 SaaS Support Teams Weigh In The final installment of our Support Roundtable is undoubtedly the toughest.

11 Ways to Win Your Customers' Hearts with Humor

Call it adding fun, being clever, using humor, employing an element of surprise or adding wit, online companies today are constantly finding unique ways to engage their site visitors and customers.

Part 2 - Minimizing Customer Confusion - 5 SaaS Support Teams Weigh In

Today on the blog we're continuing with our three part customer support series, where we surveyed different SaaS companies for their takes on how to handle sticky support situations.

How to Handle Feature Requests - Tips and Scripts from 5 Top SaaS Vendors

Today I'm very excited to bring you the first of a three part series on handling customer support. We got in touch with the support teams of several of our partner services to hear their takes on how to handle tricky support situations.

All Hands Support: Why Everyone–Even Executives–Should Spend Time in Customer Service

Good customer support matters. Great customer support sets you apart. It's not a growth hack or a hush-hush marketing scheme; it's common sense. People like to be treated like people.

The 9 Help Desk Metrics that Should Guide Your Customer Support

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

5 Takeaways from UserConf SF

This past week brought me out to the San Francisco Zoo for UserConf SF, and as with my trip for UserConf NY, it was a fantastic day of engaging speakers and great conversations with attendees.