Articles tagged "Customer support"

Improve your customer feedback loops with automation

Your business needs customers and clients. How do you ensure you're meeting their expectations and needs? You should ask them.

How exit interviews can turn churned accounts into advocates

Here's how we get real, quality feedback, including who to ask for feedback and the questions to ask them.

Actually, you don't want to speak to a manager. Here's why.

I, as a manager, am going to be much, much worse at helping you than my team is. If you want to know why you really, really don't want my help, please read on.

5 insider tips on getting the best support experience

I've been doing support for tech companies for over a decade, and I've got a secret. A secret no one ever believes. Support staff really, really want to help you.

The trick to getting your support ticket answered in just one message

It's such a frustrating moment. You've hit a problem with an app you use, and you have to write in to… the support team. You feel that sense of dread—you're thinking of all the emails it's going to take to get things fixed, and you need this working now.

Grow with your community

Businesses need to be about more than business. And not just because people expect more from brands these days—which they do. Making the investment in your community can also help you identify valuable opportunities and create better products. 

How to deliver strong customer service via Facebook Messenger

Business happens on Facebook, and that means that customer service happens there too. But doing customer service on a platform meant for marketing can feel a little tricky.

How a commitment to customer service can help your business grow

A customer-centric business puts its customers at the center of every initiative. Their goals and objectives are two main driving forces behind every business decision—from marketing strategy to product development.

4 chatbot tips from business owners 

Plenty of small businesses use chatbots to answer questions and otherwise better serve their customers. These bots aren't just a gimmick—they make it more likely that customers will work with you. And with no-code tools, bots are easier to build than ever.

Kommunicate: App spotlight

As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth.