Articles tagged "Customer support"

How to build an effective customer support knowledge base

Even if you make your product as error-proof as possible, people are going to ask questions. We all understand the world in different ways—not to mention that accidents happen. So where are your customers going to go when they need that help?

4 ways to automate Jira Service Management

IT and service teams spend a lot of time putting out fires. It's time to automate some of the work that's on their plate.

Automatically track customer interactions and satisfaction in one place

Use automation to track your entire feedback flow in one spot, from sending customer surveys to tracking their responses in your CRM.

Easily send OpenPhone SMS messages from form submissions

Automatically send customers SMS messages with OpenPhone anytime you receive form submissions.

How to create monthly Zendesk tickets automatically

Scheduling in regular support tasks means you'll never forget about doing them and deliver better customer service.

Send a Slack message automatically when Intercom users are tagged

Instead of manually checking Intercom, use this workflow so anyone who's responsible for next steps will get notified instantly. 

3 ways to automate PagerDuty

Long downtimes and service outages can erode customer confidence fast. Use these workflows to start resolving incidents faster.

Create a better customer experience through unified communication

Unified communication is when multiple teams have insight into customer communications  through one centralized communication hub, in order to handle requests and share information across all channels.

6 customer satisfaction metrics you should start measuring

Measuring customer satisfaction has helped us reduce churn, create a powerful brand image, reduce time and money spent on customer support, and create loyalty among our audience.

How Taylor & Hart uses automation to put the magic back in engagement rings

Taylor & Hart's business idea was as unique as their designs, but without automation, they couldn't scale.