Articles tagged "Customer support"

How to deliver great customer service while still standing your ground 

I've worked in customer-facing roles in the retail and hospitality industries, and now I'm a freelance writer. In all three roles, I quickly learned that there are plenty of times when the customer is most decidedly not always right

Create helpful documentation from Slack messages

Whenever I have a question at work, the first place I go is Slack. After a while, you could build an FAQ page out of just my messages, and it would have been so much easier if we had just done that from the beginning.

Easily create contacts in Textline from form submissions

Create or update contacts in Textline from form submissions with automation.

How to send form and ticket information to a spreadsheet for better analysis

Need to identify trends among survey or form responses? The quick and easy way is to analyze their information and interactions in a spreadsheet. The hard part: getting that information in one place. 

What my crying toddler taught me about stress and customer service

When I’m working with customers who've gone over the edge, I employ the same strategy I use with my toddler and remember that their reactions aren't about me.

The time a dance instructor made me cry

Yelling at someone who actually ripped you off isn't effective because con artists don't care. Yelling at someone who is actually trying to help only alienates a potential ally.

How to automatically create tasks from forms and tickets

How accessibility guidelines can improve your customer support

Your customers come from many different backgrounds. But if you consistently use accessibility tools in your response, you can accommodate every single one of them. Here are some tips.

How Icebreaker uses Zapier and Wufoo to get close to customers

When thousands of your wool-wearing customers send you feedback from all over the world in different languages, deciphering and sending that information to the right teams can be challenging.

Zapier report: Marketers lead the pack in automation at work