Articles tagged "Customer support"

How to Use Freshdesk

Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use.

5 ways to thrive in your customer support role

Customer support is hard. It's hard for all of the reasons you already know: you help folks that are frustrated or confused all day, every day. And while having empathy makes you better at it, it also means that their frustration takes its toll on you.

Increase Customer Loyalty with a Seamless Onboarding Experience

After investing thousands of dollars and months of your time on positioning, messaging, prospecting, and deal-making, you're finally turning those leads into sales.

5 Things Customer Support Reps Wish You Knew

We are the people you never want to talk to. We know that when you’re contacting customer support, something is likely frustrating you. Something is broken, something is confusing, something is just…not working.

Talk like a human: 7 phrases to avoid saying to your customers

If you work in a customer support role, you know the feeling of being treated like a robot, there to answer your customers' questions exactly how they want them answered.

Net Promoter Score: A brief guide to NPS

Customer experience feels like such a fuzzy thing to measure. How can you get a metric that accurately reflects people's loyalty to your brand? The answer: NPS, the Net Promoter Score.

The NPS Playbook: Why Your Net Promoter Score Matters to Your Entire Team

Your Net Promoter Score or NPS is the "one number you need to grow". It's a super simple survey that asks customers just one question: on a scale of 0 to 10, how likely are you to recommend the company to a friend or colleague. That's it.

3 Ways to Deal with Difficult Customers

Difficult customers aren’t just tough on support teams—they’re tough on your company’s bottom line.

How to Handle the 7 Toughest Customer Support Challenges

Today, I'm going to show you the seven most challenging scenarios faced by customer support agents, and tested techniques for handling each one.

A Digital Agency Saves 30 Hours a Week Automating with ManyChat and Zapier

Once upon a time, analyzing and reporting on data meant big daily exports, importing said data into a new application, and a lot of manual manipulation.