Freshservice + Slack
Create a ticket in Freshservice when a specific reaction is added to a Slack message
Need an easier way to create new tickets in Freshservice for issues that are reported in Slack? With this Zap template, it's as easy as reacting with an emoji. Set up this workflow, and you can add new tickets automatically every time you react to a message in Slack with a particular emoji, cutting out the need to copy/paste all the info over manually.
Need an easier way to create new tickets in Freshservice for issues that are reported in Slack? With this Zap template, it's as easy as reacting with an emoji. Set up this workflow, and you can add new tickets automatically every time you react to a message in Slack with a particular emoji, cutting out the need to copy/paste all the info over manually.
- When this happens...
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWriteCreate a new record or update an existing record in your app.
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket NoRequired
NotesRequired
PrivateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update User
Triggers when a user is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SubjectRequired
EmailRequired
DescriptionRequired
Priority
CC Emails
Ticket StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
Related categories
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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