Freshservice + Slack
Send private Slack messages for new Freshservice tickets
Stay on top of your Freshservice support tickets by receiving instant updates in Slack. With this workflow, whenever there's a new ticket in Freshservice, a private channel message will be sent to your selected Slack recipients. This helps ensure your team is aware of new support requests and can respond promptly, leading to improved customer satisfaction and a more efficient support process.
Stay on top of your Freshservice support tickets by receiving instant updates in Slack. With this workflow, whenever there's a new ticket in Freshservice, a private channel message will be sent to your selected Slack recipients. This helps ensure your team is aware of new support requests and can respond promptly, leading to improved customer satisfaction and a more efficient support process.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshservice.
- automatically do this!Send Private Channel Message
Triggers when a new message is posted to a specific #private-channel or multi-dm.
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdated Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
