Freshservice + Slack
Send private Slack messages for new Freshservice tickets
Stay on top of your Freshservice support tickets by receiving instant updates in Slack. With this workflow, whenever there's a new ticket in Freshservice, a private channel message will be sent to your selected Slack recipients. This helps ensure your team is aware of new support requests and can respond promptly, leading to improved customer satisfaction and a more efficient support process.
Stay on top of your Freshservice support tickets by receiving instant updates in Slack. With this workflow, whenever there's a new ticket in Freshservice, a private channel message will be sent to your selected Slack recipients. This helps ensure your team is aware of new support requests and can respond promptly, leading to improved customer satisfaction and a more efficient support process.
- When this happens...
New TicketTriggers when there is a new ticket is created in Freshservice.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
ActionWriteCreate a new record or update an existing record in your app.
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket NoRequired
NotesRequired
PrivateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update User
Triggers when a user is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SubjectRequired
EmailRequired
DescriptionRequired
Priority
CC Emails
Ticket StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Related categories
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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