Freshservice + Slack
Add a new ticket to Freshservice for each new mention in Slack
Tired of manually creating Freshservice tickets when you're mentioned in an issue in Slack? Set up this workflow, and Zapier will create new tickets in Freshservice for you automatically each time you're mentioned in a message in Slack, letting you get right to work on resolving issues, not creating them.
Tired of manually creating Freshservice tickets when you're mentioned in an issue in Slack? Set up this workflow, and Zapier will create new tickets in Freshservice for you automatically each time you're mentioned in a message in Slack, letting you get right to work on resolving issues, not creating them.
- When this happens...New Mention
Triggers when a username or highlight word is mentioned in a public #channel.
- automatically do this!Create Ticket
Create a ticket in Freshservice for your domain.
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About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
