Freshservice + Slack
Add a new ticket to Freshservice for each new mention in Slack
Tired of manually creating Freshservice tickets when you're mentioned in an issue in Slack? Set up this workflow, and Zapier will create new tickets in Freshservice for you automatically each time you're mentioned in a message in Slack, letting you get right to work on resolving issues, not creating them.
Tired of manually creating Freshservice tickets when you're mentioned in an issue in Slack? Set up this workflow, and Zapier will create new tickets in Freshservice for you automatically each time you're mentioned in a message in Slack, letting you get right to work on resolving issues, not creating them.
- When this happens...
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWriteCreate a new record or update an existing record in your app.
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket NoRequired
NotesRequired
PrivateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update User
Triggers when a user is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SubjectRequired
EmailRequired
DescriptionRequired
Priority
CC Emails
Ticket StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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