Freshservice + Slack

Send direct messages in Slack for new tickets in Freshservice

Keep your team instantly alerted about critical issues with this seamlessly integrated workflow. When a new ticket comes up in Freshservice, it initiates a direct message in Slack, ensuring swift notification and response. This efficient process enhances communication and ensures no service request goes unnoticed.

Keep your team instantly alerted about critical issues with this seamlessly integrated workflow. When a new ticket comes up in Freshservice, it initiates a direct message in Slack, ensuring swift notification and response. This efficient process enhances communication and ensures no service request goes unnoticed.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
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Supported triggers and actions

What does this mean?
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freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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Related categories

  • Server Monitoring
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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Related categories

  • Team Chat

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