Freshservice + Slack

Send direct messages in Slack for new tickets in Freshservice

Keep your team instantly alerted about critical issues with this seamlessly integrated workflow. When a new ticket comes up in Freshservice, it initiates a direct message in Slack, ensuring swift notification and response. This efficient process enhances communication and ensures no service request goes unnoticed.

Keep your team instantly alerted about critical issues with this seamlessly integrated workflow. When a new ticket comes up in Freshservice, it initiates a direct message in Slack, ensuring swift notification and response. This efficient process enhances communication and ensures no service request goes unnoticed.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

Similar apps

Chatwork integrationsChatwork integrations

Chatwork

Team Chat
Microsoft Teams integrationsMicrosoft Teams integrations

Microsoft Teams

Microsoft, Team Chat
Twist integrationsTwist integrations

Twist

Team Chat