Freshservice + Slack
Send direct messages in Slack for new tickets in Freshservice
Keep your team instantly alerted about critical issues with this seamlessly integrated workflow. When a new ticket comes up in Freshservice, it initiates a direct message in Slack, ensuring swift notification and response. This efficient process enhances communication and ensures no service request goes unnoticed.
Keep your team instantly alerted about critical issues with this seamlessly integrated workflow. When a new ticket comes up in Freshservice, it initiates a direct message in Slack, ensuring swift notification and response. This efficient process enhances communication and ensures no service request goes unnoticed.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshservice.
- automatically do this!Send Direct Message
Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdated Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
