Freshservice + Slack

Create Freshservice tickets from new Slack messages

Effortlessly manage your support requests with this efficient workflow that connects Slack and Freshservice. When a new message is pushed in Slack, a ticket will be created in Freshservice, ensuring your team stays on top of incoming issues and streamlines your customer service process. Enhance your support system and simplify ticket management with this time-saving automation.

Effortlessly manage your support requests with this efficient workflow that connects Slack and Freshservice. When a new message is pushed in Slack, a ticket will be created in Freshservice, ensuring your team stays on top of incoming issues and streamlines your customer service process. Enhance your support system and simplify ticket management with this time-saving automation.

  1. When this happens...
    SlackSlack
    New Pushed Message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

Related categories

  • Team Chat

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