Microsoft Teams + Zendesk

Send Microsoft Teams channel messages for new Zendesk tickets

Stay on top of your customer support by connecting Zendesk and Microsoft Teams with this workflow. Whenever a recent ticket is created in Zendesk, a channel message will be sent in Microsoft Teams, keeping your team informed and allowing for quick response times. Save time and streamline your support process with this efficient automation.

Stay on top of your customer support by connecting Zendesk and Microsoft Teams with this workflow. Whenever a recent ticket is created in Zendesk, a channel message will be sent in Microsoft Teams, keeping your team informed and allowing for quick response times. Save time and streamline your support process with this efficient automation.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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