Microsoft Teams + Zendesk
Add comments to Zendesk tickets from new Microsoft Teams channel mentions
Stay on top of your customer support efforts with this efficient workflow that connects Microsoft Teams and Zendesk. When a new channel mention occurs in Microsoft Teams, it will automatically add a comment to the corresponding ticket in Zendesk, ensuring your support team is informed and can promptly address the issue. Save time and improve collaboration between your teams with this seamless integration.
Stay on top of your customer support efforts with this efficient workflow that connects Microsoft Teams and Zendesk. When a new channel mention occurs in Microsoft Teams, it will automatically add a comment to the corresponding ticket in Zendesk, ensuring your support team is informed and can promptly address the issue. Save time and improve collaboration between your teams with this seamless integration.
- When this happens...New Channel Mention
Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
- automatically do this!Add Comment to Ticket
Add a Comment to an existing Ticket.
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