Microsoft Teams + Zendesk

Post new Zendesk tickets to Microsoft Teams

You don't need to stay glued to Zendesk to be on top of your tickets. This integration will automatically send a message in a Microsoft Teams channel whenever there's a new ticket in Zendesk.

You don't need to stay glued to Zendesk to be on top of your tickets. This integration will automatically send a message in a Microsoft Teams channel whenever there's a new ticket in Zendesk.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

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  • Microsoft
  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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  • Customer Support

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