Intercom + Slack

Create or update Intercom leads from new Slack private channel messages

Stay on top of your leads with this handy workflow. When a new message is posted in a private Slack channel, it will create or update a lead in Intercom, ensuring your team is always in the loop. With this seamless automation, you'll be able to focus on making sales instead of manually updating records.

Stay on top of your leads with this handy workflow. When a new message is posted in a private Slack channel, it will create or update a lead in Intercom, ensuring your team is always in the loop. With this seamless automation, you'll be able to focus on making sales instead of manually updating records.

  1. When this happens...
    SlackSlack
    New Message Posted to Private Channel

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    TriggerInstant
  2. automatically do this!
    IntercomIntercom
    Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

    ActionWrite
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Supported triggers and actions

What does this mean?
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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  • Team Chat

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