Intercom + Slack

Send channel messages in Slack for new tickets in Intercom

Stay on top of your customer service with this workflow. When you receive a new ticket in Intercom, it instantly sends a channel message in Slack. This keeps your team informed about the latest support issues, helping to facilitate prompt responses and improved customer satisfaction. It's a seamless process that keeps your communication efficient and responsive.

Stay on top of your customer service with this workflow. When you receive a new ticket in Intercom, it instantly sends a channel message in Slack. This keeps your team informed about the latest support issues, helping to facilitate prompt responses and improved customer satisfaction. It's a seamless process that keeps your communication efficient and responsive.

  1. When this happens...
    IntercomIntercom
    New Ticket

    Triggers when a new Ticket is created in Intercom.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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