Intercom + Slack

Send Slack private channel messages when new tags are added to Intercom conversations

Keep your team updated on vital customer conversations with this efficient workflow. When a tag is added to a conversation in Intercom, a private channel message will be immediately sent in Slack. By removing the need for manual updates, you can ensure your team stays informed in real time, thereby saving time and enhancing internal communication.

Keep your team updated on vital customer conversations with this efficient workflow. When a tag is added to a conversation in Intercom, a private channel message will be immediately sent in Slack. By removing the need for manual updates, you can ensure your team stays informed in real time, thereby saving time and enhancing internal communication.

  1. When this happens...
    IntercomIntercom
    Tag Added to Conversation

    Triggers when a Tag is added to a Conversation in Intercom.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Private Channel Message

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    ActionWrite
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Supported triggers and actions

What does this mean?
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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slack logo
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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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  • Team Chat

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