Intercom + Slack

Send direct messages in Slack for newly tagged conversations in Intercom

When a new tag is added to a conversation in Intercom, this workflow swiftly ensures a direct message is sent in Slack. This automation helps you stay informed without needing to switch between apps. Enhancing efficiency and communication within your team, it makes sure vital updates are easily tracked and shared.

When a new tag is added to a conversation in Intercom, this workflow swiftly ensures a direct message is sent in Slack. This automation helps you stay informed without needing to switch between apps. Enhancing efficiency and communication within your team, it makes sure vital updates are easily tracked and shared.

  1. When this happens...
    IntercomIntercom
    Tag Added to Conversation

    Triggers when a Tag is added to a Conversation in Intercom.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
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Supported triggers and actions

What does this mean?
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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