Intercom + Slack

Send new Slack channel messages to Intercom as incoming messages

Boost your team's communication and response time with this automation. When a new message is posted to a channel in Slack, this workflow ensures the same message is sent in your Intercom as an incoming message. Not only does it facilitate fluid communication across the two platforms, but it also ensures no vital information is lost or overlooked in the transition.

Boost your team's communication and response time with this automation. When a new message is posted to a channel in Slack, this workflow ensures the same message is sent in your Intercom as an incoming message. Not only does it facilitate fluid communication across the two platforms, but it also ensures no vital information is lost or overlooked in the transition.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    IntercomIntercom
    Send Incoming Message

    Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

    ActionWrite
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Supported triggers and actions

What does this mean?
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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