Intercom + Slack
Generate Intercom tickets from new Slack channel messages
Maximize your team's responsiveness with this seamless workflow. When a new message is posted in your Slack channel, it will promptly create a ticket in your Intercom system. Now, all your customer queries and concerns can be efficiently managed and addressed, helping your customer service team provide speedy solutions and ace their performance.
Maximize your team's responsiveness with this seamless workflow. When a new message is posted in your Slack channel, it will promptly create a ticket in your Intercom system. Now, all your customer queries and concerns can be efficiently managed and addressed, helping your customer service team provide speedy solutions and ace their performance.
- When this happens...
New Message Posted to ChannelTriggers when a new message is posted to a specific #channel you choose.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketCreate a Ticket
ActionWriteCreate a new record or update an existing record in your app.
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Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
File
Thread
Send Channel Message?
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Remove User from Channel
This action removes a specified user from a specified channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Lead
Triggers when a new Lead is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Company
Triggers when a new Company is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket
Triggers when a new Ticket is created in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.UpdatesRequired
Update sample
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact identifier typeRequired
Tag selection method
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.User Association Note
CompanyRequired
Warning
Name
Website
Size
Monthly Revenue
Plan
Industry
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact identifier typeRequired
TagRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact Identifier
Message BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CompanyRequired
Tag NameRequired
Untag?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lookup EmailRequired
Full Name
User ID
Company ID
Unsubscribed From Emails
Phone Number
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch Mode
Search Value
User Association Note
Company NameRequired
Plan
Size
Website
Industry
Custom Attributes
Monthly Revenue
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Channel
Triggers when a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.User Name
Highlight Word
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Edit Message
This action updates a specific message on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, the new text for the message, and a boolean to indicate if you want to edit a bot message.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appLead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Updated Contact
Triggers when a Contact is updated in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.EmailRequired
Note TextRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Event nameRequired
Created at
Contact identifier typeRequired
Metadata
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket typeRequired
Contact IDRequired
Company ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Reply TypeRequired
Reply BodyRequired
Attachments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.FromRequired
ToRequired
Message TypeRequired
BodyRequired
Subject
Template
Create Conversation Without Contact Reply?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Custom Attributes
Created At
User ID
Full Name
IP Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search Mode
Search Value
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Intercom
Related categories
About Slack
Related categories
Related Zap Templates
- Send new Intercom conversations as Slack channel messages
- Send channel messages in Slack with new Intercom leads
- Send new Slack messages to Intercom as incoming messages
- Send new Slack messages when tags are added to users in Intercom
- Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom
- Create Slack channel messages for new Intercom companies
- Create or update Intercom leads from new Slack private channel messages
- Create or update Intercom users from new Slack messages
- Create or update Intercom leads when new Slack reactions are added
- Create or update Intercom leads for new pushed Slack messages
- Create or update Intercom users from new private channel messages in Slack
- Add new Intercom companies to Maximizer as leads and send Slack notifications
- Send new Intercom conversations as channel messages in Slack
- Send Slack messages to a private channel when new Intercom leads are added via email
- Send channel messages in Slack for new unsubscriptions in Intercom
- Send channel messages in Slack for new conversations in Intercom
- Send Slack private channel messages when new tags are added to Intercom conversations
- Send direct messages in Slack when new tags are added to users in Intercom
- Send new Slack channel messages to Intercom as incoming messages
- Send channel messages on Slack for every tag added to conversations in Intercom
- Send incoming messages in Intercom for new reactions added in Slack
- Send new Intercom conversations to Slack as private channel messages
- Send channel messages in Slack for new tickets in Intercom
- Send Slack messages when contacts reply on Intercom
- Trigger Intercom action when new reactions are added in Slack
- Send new Intercom user details to a Slack channel as a message
- Send channel messages in Slack when new tags are added to leads in Intercom
- Send direct messages in Slack for new leads in Intercom
- Send direct messages in Slack when contacts reply in Intercom
- Send direct messages in Slack for newly tagged conversations in Intercom
Related Zap Templates
- Send new Intercom conversations as Slack channel messages
- Send new Slack messages when tags are added to users in Intercom
- Create or update Intercom leads from new Slack private channel messages
- Create or update Intercom leads for new pushed Slack messages
- Send new Intercom conversations as channel messages in Slack
- Send channel messages in Slack for new conversations in Intercom
- Send new Slack channel messages to Intercom as incoming messages
- Send new Intercom conversations to Slack as private channel messages
- Trigger Intercom action when new reactions are added in Slack
- Send direct messages in Slack for new leads in Intercom
- Send channel messages in Slack with new Intercom leads
- Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom
- Create or update Intercom users from new Slack messages
- Create or update Intercom users from new private channel messages in Slack
- Send Slack messages to a private channel when new Intercom leads are added via email
- Send Slack private channel messages when new tags are added to Intercom conversations
- Send channel messages on Slack for every tag added to conversations in Intercom
- Send channel messages in Slack for new tickets in Intercom
- Send new Intercom user details to a Slack channel as a message
- Send direct messages in Slack when contacts reply in Intercom
- Send new Slack messages to Intercom as incoming messages
- Create Slack channel messages for new Intercom companies
- Create or update Intercom leads when new Slack reactions are added
- Add new Intercom companies to Maximizer as leads and send Slack notifications
- Send channel messages in Slack for new unsubscriptions in Intercom
- Send direct messages in Slack when new tags are added to users in Intercom
- Send incoming messages in Intercom for new reactions added in Slack
- Send Slack messages when contacts reply on Intercom
- Send channel messages in Slack when new tags are added to leads in Intercom
- Send direct messages in Slack for newly tagged conversations in Intercom